Dynamics 365





Thursday, July 23, 2020

Dynamics 365 - condition to check owner is team or user while send email

In dynamics 365 while sending emails on assigning Case or any other entity record  Required to send an email to user. here We may assign case to team initially and then to user manually . CRM may not send email to team . It can send email to user., so in work flow we need to check for the whether owner is team or user .

we can check using below condition as shown in below figure.